SMS Privacy Policy

Freedom Support Services Inc. is committed to protecting your privacy. This SMS Privacy Policy (the “Policy”) outlines how we handle your Personal Information collected through the SMS Service (“Service”) provided via a third-party service provider. By using the Service, you agree to this Policy.

Freedom Support Services Inc. may modify this Policy at any time without prior notice. The date of the last update will be posted for your reference. Your continued use of the Service indicates your acceptance of any changes.

Personal Information

“Personal Information” is any information that individually identifies you, such as your mobile phone number or user/screen name, and any Personal Information included in your messages.

Collection of Personal Information

We collect the following information through the Service:

·         Your mobile phone number when you send a text message.

·         Any user or screen name you select for the Service.

Use of Personal Information

We use your Personal Information to:

·         Provide you with the Service.

·         Process and respond to inquiries.

·         Improve the Service.

·         Contact you with important messages, if necessary.

Messages sent through the Service are stored on the SMS Service provider’s servers, and we retain these messages on our servers.

Disclosure of Personal Information

We do not rent or sell your Personal Information. We may use or disclose it only in the following circumstances:

·         With your consent.

·         To enforce our Terms of Service.

·         To trusted businesses or persons for processing on our behalf, under agreements ensuring compliance with this Policy and confidentiality.

·         To third parties under non-disclosure agreements.

·         To a company controlled by or under common control with Freedom Support Services Inc.

·         In response to legal requirements or to establish or exercise our legal rights.

·         To investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to safety, or violations of our Terms of Service.

We may share aggregated information without further notice.

Security

We take precautions to protect your Personal Information, including working with third-party service providers. However, we cannot guarantee absolute security. Information will travel through third-party infrastructures beyond our control (e.g., SMS delivery platforms, carrier networks).

Opting In and Out

You can opt-in by entering your phone number online, filling out a form or texting “YES” to our Opt-In text.

To opt out, text “STOP.”

Intended Audience

The Service is limited to Canadian residents only.

SMS Terms of Service

Use of the Freedom Support Services Inc. text message-based services (the “Service”) is subject to the following Terms of Service, which constitute a legal agreement (“Agreement”). Please read them carefully.

Freedom Support Services Inc. will provide an opt-in opportunity. You will receive the following text:

Do you consent to communicate via text?

Please reply YES

If you opted-out in error, please, text “UNSTOP” so you can continue to receive text from FSS.

For questions about your text or data plan, contact your wireless provider. Anyone with access to your phone may view the messages, and we are not liable for this. By opting in, you authorize us to contact you by text message using computer-assisted technology. Message and data rates may apply.