Our service area is the City of Toronto and the regional municipalities of Durham, Halton, Peel, and York. We also provide services in St. Catharines and the surrounding area.

1. 1. We have been providing health care services for over 20 years. We provide health care services in many cities in Southern Ontario.

    

   2. We think long-term when dealing with customers. It is important to us that our customers are happy with our services. Some of our clients have been with us for 20 years.

    

   3. We provide health care services 24/7, 365 days a year.

    

   4. We only focus on providing temporary staffing for the health care and social services industry. We speak the “language” of the industry. It leads to a better understanding of the needs of our clients, thus more effectively attracting the right employment opportunities and, in turn, providing a better service than other agencies that under-allocate their resources because they provide too many services.

    

   5. We are committed to delivering responsive and excellent service to all our customers. Our customer service team is professional, has patience and has a “people-first” attitude.

    

   6. We are honest, transparent, and accountable, which we reckon, has produced the best results and engagement success with our clients.

    

   7. We keep up with the changes in the healthcare industry, which adds value to our services.

    

   8. Over the last five years, we have invested time and money in improving our customer service and HR processes which have led to improved customer service and higher-quality hires. We have innovated and are currently using the latest technologies to keep us competitive.

Service prices vary. Please contact us for service pricing through our “Request for Services” form on this website. Please click on the “Request for Services” tab and fill out the online form. One of our customer service representatives will follow up with you in 24 to 48 hours.

We never close. We are available 24 hours a day, 7 days a week, 365 days a year.

1. Comprehensive background check. We obtain a full profile of an individual through background screening. We verify Identity, Education/Licenses, Employment Verification, Driver’s License, references, and other documentation to ensure personnel do not pose any risk to our clients.

2. All our personnel have Vulnerable Sector Checks. A Vulnerable Sector Check is a police information check. It provides the screening of individuals who intend on working with vulnerable people.

3. We have access to the hidden job market. We have extended reach in terms of the talent pool, and we are able to access high-quality, passive candidates who may be more selective or less willing to respond to traditional job adverts which makes us more effective in attracting the right personnel.

4. Personnel that have worked for us in the past are a great resource. We have built an extensive personnel database over the last 20 years. Many personnel that have worked for us in the past recommend us to their relatives, colleagues, and friends that are in the healthcare industry. They also recommend us to people that need health care services.

5. We take advantage of candidate referrals. Reaching out directly to referrals has increased our candidate quality, reduced the onboarding time, and increased our retention rate. The quality of our services has also increased because these candidates are well-suited for our clients.

6. We speak the “language” of the healthcare industry. This leads to a better understanding of the needs of our clients thus, ensuring our personnel match our client’s goals and needs.

7. All our personnel need to complete our mandatory training. Personnel are required to renew their training certificates every 1 year or every 2 years or every 5 years, depending on the certificate.

8. Our extensive training adds value. We offer educational pathways to all our personnel. Our training helps our personnel contribute to their goals and our client’s goals. The training is in line with personnel’s work and has had a positive impact on all our clients and their members.

9. Many of our clients hire our personnel because they do the job well.

We have both male and female personnel on staff.

Upon being hired, new personnel spend a few days completing our healthcare training courses and learning about our customers. 

Some of the training our personnel receive are:

1. PPE Procedures training
2. Abuse Prevention, Identification and Reporting
3. Workplace Violence and Harassment (Bill 168)
4. Sexual Violence and Harassment (Bill 132
5. Fire Safety
6. AODA Customer Service Standards
7. AODA IASR & the Human Rights Code
8. Quality Assurance Measures (QAM)
9. Workplace Hazardous Materials Information Systems (WHMIS 2015)
10. Worker Health and Safety Awareness in 4 Steps
11. Safety in Developmental Services Driving Training

We also have ongoing training for:

1. Standard First Aid & CPR Certificate
2. Crisis Prevention Intervention (CPI) Certificate
3. Pharmacology/Medication Administration Certificate
4. Safe Management Certificate (SMT)
5. National Food Safety (Safe Food Handling)
6. MaskFit
7. Lift and Transfer/Back Care

We cannot guarantee that you will have the same personnel for all shifts. We have a care plan in place for all clients therefore, when the regular personnel are not available to cover a shift, the new personnel are quickly brought up to date on your care plan.  

We have systems in place that help the personnel familiarize themselves with your care plan so, they know what to expect when they arrive at your location.

We accept bank transfer online payments. Our standard payment terms are 30 days (Net 30).

We have other personnel that can cover the shift when the personnel assigned to your care is away.

Yes, your confidentiality is protected. All our systems are both PIPEDA and HIPPA compliant.

1. All data is currently stored in separate databases.

2. Our computer systems providers provide API and security controls for the secure transfer of data.

3. All accounts regardless of the access level are linked to each office personnel individually which better enables tracking of access and logging.

4. Authorization is made for different users with different privileges. Access to specific parts of the system is configured for every user role in the system configuration.

5. Detailed security rules and network ACLs are in place to ensure data cannot be transferred out of the network.

6. VPC flow logs are in place and can be audited if an incident occurred.

7. Mobile devices do not store any data.

8. Our computer systems providers’ Terms of Service are reviewed annually when contracts are renewed, and some suppliers provide updates in-between renewal periods.

9. Only the IT admin can make installation changes on computers. Software is installed on a need basis.

10. Backups are handled remotely from one network to another. Monthly offsite backups are downloaded to one system that has removable drives for offsite storage. This is performed in a supervised manner.

11. File backup is done daily, with a weekly full backup and daily differential. Database full backup is done daily. AES-256 encryption is used.

12. We have various best practices set in place for accessing client data and various other internal policies to keep our client information confidential.

13. External and internal security cameras are installed in our offices.